Needlejig

It's ok this happens all the time. It means your order was declined by fraud services because the billing address you provided did not match the information for that particular card. This pending transaction will clear out within 24-48 hours, often sooner. Check that your billing info is correct and try processing the order again. 

If you did not immediately receive a confirmation email or get directed to a thank you page this means that your order did not go through and will not show in our system.

Check out our Help Center for more information.

My order says declined but a charge is on my card!

We do! You can check them out by clicking here!

Do you sell sample packs of needles or cartridges?

Unfortunately we have to restrict free shipping for products that are oversized and anyone shipping outside the contiguous United States. Oversized products include furniture, gallons of liquid and full cases of products.

Check out our Shipping Policies or our Help Center for more information.

Why am I not getting Free Shipping?

We are in Pittsfield, Massachusetts. One day ground shipping to all of New England, New York, eastern Pennsylvania and more!

Where is Needlejig located?

For that, take a look at our Shipping Policy and Return Policy pages. But to summarize: 

Most orders that come in before 2:00pm EST Monday - Friday will have their orders shipped that same day.

We do not accept returns or exchanges on most products.

Defective products will be redirected to the proper manufacturer for assistance.

Be sure to check out our Help Center for more information

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