ShippingUpdated a year ago
Where do you ship?
We ship all over the world so long as you are a verified professional!
Do you offer free shipping?
Yes we do. Most orders over $250 and shipping inside the lower 48 in the United States will ship free!
There are some exceptions however.
What's stopping me from getting free shipping?
Oversized products such as furniture, cases of product and gallons are excluded from free shipping due to their size. In this case you will be required to select a paid shipping method.
How expensive is it to ship a package if I have to pay?
Shipping costs vary so much from location to location and between services but we make sure to only charge you what the shipping companies charge us.
You will receive an accurate quote for shipping your order in the checkout
We take pride in negotiating the best rates we can from each carrier to help pass some savings to you.
What shipping services do you offer?
We offer all of the most common services provided by USPS, UPS and FedEx
Internationally we offer multiple shipping services through both USPS and DHL.
All of the services available to you will be visible in the Shipping section of the checkout.
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Why did you require a signature for my package?
With package theft and misdeliveries on the rise the best way that we could take action and ensure the safety of your shipment was to request a signature for delivery.
All orders over $250.00 are shipped out with a signature required.
The shipping carrier tried to make a delivery and I missed it, what can I do?
The carrier will attempt to deliver the package another a total of three times over the course of 3 business days before sending the package back to us.
What if I'm having issues with my delivery?
If you run into problems or need any help, give us a call Monday through Friday 9:30am to 6:00pm EST at 413-443-0618 and we will contact the carrier directly to either schedule another delivery or get the package delivered to a pick up address (ie Walgreens, UPS Store, FedEx Store etc.) closest to you so you can pick it up.
Will I pay taxes for international shipping?
Import laws vary so much that it would be impossible for us to keep track of every country's laws.
Please be sure to check with your local customs office for any help with how to deal with importing tattoo supplies and what kind of costs you can expect.
Be sure to check out our Shipping Policy page for more information.
Can you mark the items in my international shipment as gifts?
Absolutely not! Not only is it against the law in the US to do so we could face excessive fines if caught. The risk is not worth the reward, sorry.
It's winter and I want to ship inks, what do I do?
If it gets below 30 degrees and you need ink or any other product that may be affected by freezing temperatures we will ship your order if it will take less that 72 hours to get to your destination.
Order your liquids at the beginning of the week to avoid your items being stuck on a freezing cold truck over the weekend
Choose an expedited shipping service such as FedEx Standard Overnight or UPS 2nd Day Air
If your order contains more than 10 bottles of ink we will include a 72 hour heat back to help keep your order from freezing
If your order has less than 10 bottles of ink we can include a heat pack for a $3.00 fee. Just give us a call 413-443-0618 and we can help you out with that.