ReturnsUpdated 8 months ago
Do you accept returns?
Due to the nature of our business we must refuse the returning of most items that are not defective from the manufacturer.
We do offer some exchange opportunities for unopened factory sealed Needlejig products only.
Head over to our Returns and Refund policy by clicking here to check out our full exchange process and applicable items.
What do I do if I receive a defective product?
Give us a call Monday through Friday between 9:30am and 6:00pm EST at 413-443-0618 and we will do our best to help you out.
Be sure to report any defects ASAP within 5 business days of receiving your shipment.
The machine/power supply I bought from you is not working anymore but is under warranty, what do I do?
If a product not produced by Needlejig is having troubles we ask that you reach out to the manufacturer of that product directly.
They are the ones that can handle any warranty claims the quickest and often times are the only ones who can make repairs to the defective item.
We do not recommend sending the item back to us or asking us to handle the return or repair process as that will only slow things down for you.
If that were to happen; you would ship the package to us, which takes time, then we would ship the package to the manufacturer, taking even more time and then the manufacturer would send that package back to us before we then ship it back to you all taking an enormous amount of time and costing you shipping charges for every step of the way. That was a headache just to type and I bet you didn't even read it so imagine dealing with that process. So it's best to get in touch with the manufacturer directly!
If you need the contact information of the manufacturer or are having issues getting in touch with them, please feel free to give us a call 413-443-0618. We would be more than happy to use our resources to help in any way we can.
If it is a product Needlejig produces give us a call 413-443-0618 and we will work with you to repair or replace the defective item.