GeneralUpdated 5 months ago

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website or in the chat bubble located on every page.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "shipped" or "delivered", we cannot accept any edits to your order.

To make changes to your order, please reach out to us at 413-443-0618 Monday through Friday 9:30am to 6:00pm EST

Where do you ship?

We currently can ship to  any country in the world. Please check out our Shipping Policy for more detailed information regarding shipments going outside of the US.

How long does it take to ship my order?

Most orders placed before 2:00PM EST Monday through Friday will ship the same day.